The Customer Service Discussion
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Gosha 11 January 2017, 23:33 UTC
OW has 14 employees. 2 of them are customer support. Last week was CES.
That's why the lag.
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Ddcosmos @Gosha 12 January 2017, 01:32 UTC
@Gosha Where did you get that information?
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Gosha @dcosmos 12 January 2017, 02:58 UTC
@dcosmos Just trust me. I can't really say how I know...
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HHazeey 12 January 2017, 03:18 UTC
Guessing they hado a flood of emails after the release of the pre-sale given all the whining I've seen on the forum....just a guess. Wait your turn, they responded to my email from the 5th today so it just takes time. Go shred while you wait!
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Wwr420 12 January 2017, 03:29 UTC
@OriginalEric I was just throughing it out there. I figure most have similar questions so why not just ask once.
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HHeyItsMike 12 January 2017, 05:10 UTC
OP I agree with you, it makes me a bit anxious seeing some of the horror stories about people not hearing anything for several weeks. But I guess we'll see, I just ordered my OW+ so hopefully everything goes smoothly and I won't ever have to contact them.
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CapoDelToro @HeyItsMike 13 January 2017, 15:54 UTC
@HeyItsMike I wouldn't exactly call these "horror stories". These guys are just up in arms that during the Christmas break and the week after at CES, they can't get an email back per their acceptable time schedule. That's peanuts.
I attempted to purchase a Marbel board two years ago and after numerous delays and flat out false promise shipping dates, I canceled my order after it had been eight months overdue from the time they told me it shipped. They still haven't even released their app which was due May 2015. Those guys have horrible customer service!
OneWheel, although they're a bit delayed the last couple weeks, has always been on the up and up for me. Still miffed about the $300 price reduction, but what are you going to do... "technology". Lol
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Rig @wr420 13 January 2017, 16:38 UTC
@wr420 said in The Customer Service Discussion:
I was just throughing it out there.
@wr420 said in The Customer Service Discussion:
...throughing it out there.
@wr420 said in The Customer Service Discussion:
...throughing...
@wr420 said in The Customer Service Discussion:
...throughing...
You have throughwn me threw a loop. I am broken.
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Wwr420 13 January 2017, 16:53 UTC
@Rig throwing - happy now..
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thegreck @Rig 13 January 2017, 16:55 UTC
@Rig said:
@wr420 said in The Customer Service Discussion:
...throughing...
You have throughwn me threw a loop. I am broken.
That kind of thing can really make someone "loose there" mind!