Sudden Power Loss +XR Pavement Hurts...

13 August 2018, 21:01 UTC

@TheONEinMN
Sounds like something is not 100% with the controller. Hopefully FM has your back on the fix. Following to see the result.

14 August 2018, 15:56 UTC

@TheONEinMN unless it's water damage, you should be covered by warranty. I believe the board is 1 year and the footpads are 6 months.

22 August 2018, 19:35 UTC

@LidPhones Turns out that the controller component failed. Future Motion is charging me nearly $300 to get my board back because the controller component was broken from "physical damage". The board shut off during a calm run on smooth pavement. The crash that followed from the failure may have caused additional damage to the controller, but I think it is very unreasonable to charge when this component is covered under warranty. Waiting to hear back from FM to see if they are willing to help me out.. Sounds like I am going to have to cough up some more change. Extremely disappointed..

23 August 2018, 13:16 UTC

@TheONEinMN
Wow, FM should reduce or zero out that amount given that the damage before or after the part failing may be hard to nail down. Good luck...

23 August 2018, 20:41 UTC

@LidPhones what is the deal with the surges? I used to think they were a precursor to nosedives, kind of like an early warning. But since I put in two-x upgrade (into my plus) I have yet to nosedive at all. But, I can still get it to surge, albeit a lot more rarely, when going up steep hills for example. the upgrade felt much more powerful at first but I got used to it pretty quick, now I find I'm back pushing the limits again, even if they are higher limits.

But I can def find those limits and occasionally it will surge. But so far never leads to nosedive even if I keep pushing. Maybe I'll get a darwin award when I nosedive my two-x by oblivious surging ;)

23 August 2018, 21:39 UTC

@actionbrad
My feel on surging for an XR or similar OW with higher voltage over a standard 750 Watt with ~ 50 VDC stock battery is the board can now lug through a nosedive (over torque) situation if not sustained. I feel the surge almost alway up hill on uneven ground with slight acceleration. I have learned to ease into up hills as I am a heavier rider @ ~ 230 lbs.

24 August 2018, 15:50 UTC

@LidPhones I have emailed them three times this week asking if FM would be willing to see this through and help out a loyal customer. I have yet to see a response. It seems that they intend to ignore me until I am willing to pay the $300 to get the board back. It's discouraging.. but I don't know if I have any other option at this point. Love the product, but the customer service is really leaving a bad taste in my mouth.

24 August 2018, 17:26 UTC

@TheONEinMN It has been my experience that they don't respond quickly (sometimes ever) to emails. Call them and don't give up until you speak to someone to present your case. Just my 2 cents. :)

24 August 2018, 18:45 UTC

@TheONEinMN, like @OneDan recommends

Give them a call.... In past matters posted in the Forum @Future-Motion support has been very supportive.

28 August 2018, 14:37 UTC

@TheONEinMN this is BS. I do not know if you also follow on the Facebook forums, but this is becoming an increasingly common issue with the XR. Supposedly, it was the old firmware in the controller that was blamed. This seems not to entirely explain this issue. I have about 550 miles on my XR, and the last thing I need is for it to die on me while I'm in the middle of the street. I fully accept the dangers of nosediving, especially when you know it's my fault. But I don't exceed pushback and I ride responsibly. Having a controller for no apparent reason just die mid ride is not an acceptable thing. Especially when it looks like it maybe up to 10% of XR boards. No product can be perfect, and I understand that things could happen, this seems to be way too large a number for them to ignore. The fact that they are not doing this completely free for you, being that they know this is a very common known issue is also a little ridiculous. The spirit of this product is people having fun enjoying floating and being free. This seems like very petty price gauging.

28 August 2018, 14:50 UTC

@Solemero I agree 100%. After all of this fuss, they were only willing to cover shipping and labor. I still got stuck with a $185 bill to get the board fixed.. and I paid in full for the product only 2 months ago. The warranty is BS, and at this point I just had to bite my tongue and drop the cash to get this nightmare over with. I will be riding much more cautiously to avoid having to go through this repair process again. Sheeeesh..

29 August 2018, 04:42 UTC

@TheONEinMN sorry to hear they are not standing behind the warranty. Seems like they are struggling with growth and customer support. I am feeling very uncomfortable with my purchase now as I hear about the faults and lack of warranty backing. Not sure I can be a promoter anymore until FM addresses this properly.

4 September 2018, 01:01 UTC

Hey, Onewheeling is a semi-dangerous sport and shit DOES happen. It’s unlikely to be fatal like wingsuit flying and shit but you’re probably going to take some lumps so man up. I’m 74, broken bones on motorsickles, hang gliders, skiing, etc. No wrecks yet in 350 miles on my O/W + in 3 months but if I don’t break another bone (number 20?) I’ll be surprised. And he’ll no, I don’t wear any of that sissy gear. When I cruise by chicks in my neighborhood with a can of beer in my hand I swear, they look at me like i’m A God.

4 September 2018, 14:44 UTC

@speedracer said in Sudden Power Loss +XR Pavement Hurts...:

Hey, Onewheeling is a semi-dangerous sport and shit DOES happen. It’s unlikely to be fatal like wingsuit flying and shit but you’re probably going to take some lumps so man up. I’m 74, broken bones on motorsickles, hang gliders, skiing, etc. No wrecks yet in 350 miles on my O/W + in 3 months but if I don’t break another bone (number 20?) I’ll be surprised. And he’ll no, I don’t wear any of that sissy gear. When I cruise by chicks in my neighborhood with a can of beer in my hand I swear, they look at me like i’m A God.

Well, I am about to turn 73. But unlike you, I am not a god, so I don't criticize people for wearing safety gear. Maybe they have families and responsibilities outside their own self desires for fun. I have had a few broken bones, but I actually prefer to avoid them. I applaud your bravado, but disagree with your criticisms of others. Some want to enjoy the float, others want to push the limits. Both have a right to their choices. Man up and allow other opinions than your own. But, more power to you!

5 September 2018, 00:08 UTC

@wheelrich

5 September 2018, 00:18 UTC

Yeah, you’re right of course about safety gear. Thing is, there’s 6 - 8 Onewheels in my little neighborhood and no one does gear. If I did I KNOW they’d be calling me sissy behind my back. Also, did you actually believe chicks look at me like a God? With a can of beer in my hand (true sometimes) I’m pretty sure they think I’m a 74 year old asshole.

5 September 2018, 00:41 UTC

@speedracer said in Sudden Power Loss +XR Pavement Hurts...:

Yeah, you’re right of course about safety gear. Thing is, there’s 6 - 8 Onewheels in my little neighborhood and no one does gear. If I did I KNOW they’d be calling me sissy behind my back. Also, did you actually believe chicks look at me like a God? With a can of beer in my hand (true sometimes) I’m pretty sure they think I’m a 74 year old asshole.

lol. Now you're being honest. Us old dudes have to stick together. The whipersnaps shouldn't have all the fun.

5 September 2018, 03:21 UTC

True. I’m flying my LongEZ to Reno next week to the air races. I’m taking my O/W for transportation at the races as I have a trashed knee (ski wrecks) and can’t walk more than a couple miles a day. As far getting around for miles at a time the O/W is like a gift from God.

6 September 2018, 16:26 UTC

All issues aside, I am so happy to be riding again! The more miles I clock, the less my wallet hurts.. I will certainly post up if any problems arise with my XR. Fingers crossed for another 500 miles of care-free riding before winter.

6 October 2018, 19:50 UTC

@TheONEinMN

If they want to play hardball, you can always look into whether your credit card has a buyer protection program. If the full amount of the wheel were charged back when they tried to jerk people around, maybe they'd think twice.

11 October 2018, 20:33 UTC

@speedracer I know the type. Parents my age (early 30s) just shelling out big bucks for a hip new toy. I had a long conversation yesterday with a OW rep where I STRONGLY recommend they revise their marketing. No wrist guards! Not one model in the videos is wearing wrist protection in those video backdrops on the homepage. I'm 35. I've done inline, parkour, skateboarding and skiing. I've broken my right scaphoid at least once, possibly twice according to x-ray and have taken falls hard enough to require precautionary casting many times- each time requiring light duty and fewer hours at work for 2-4 weeks per injury. Once you pass 30, injuries begin to turn into arthritis and impact your livelihood in hands-on professions. Please don't be afraid of looking dorky. If someone 20 years younger than you pokes fun, simply explain exactly what the dangers are. Wisdom is on your side.