Battery issues?

27 December 2015, 01:26 UTC

@Apio I feel like I had a much better experience today. Seems like letting it charge overnight may have solved my issue. After it got to 20% I was still able to ride it around the park for a few minutes before riding it home (about a half mile away -- part of the way up a steep hill) and still had about 5% charge left.

I also downloaded an app that will let me gauge how many miles I'm getting that I'll be using next time I ride to see how I'm doing with that, just to be sure.

27 December 2015, 02:55 UTC

@thegreck what app is that? I'm hoping the overnight charge solved my issue too, but I'm afraid to get my hopes up. I need to test it more and run it down a few more times. I'm on the east coast so the ban on shipping the boards via air means sending it back would put me down for a while.

27 December 2015, 04:43 UTC

@Apio The one I got is called Speedometer.

29 December 2015, 19:04 UTC

I heard back from FM today, their engineer said, "The battery level is measured by one of the many battery cells and different cells may hold different amounts of charge over time. If you charge your board for a long period of time all the cells should balance in their charge."

So I think what we did is your best shot to fix it, if that doesn't work it might have to go back. It seems to have worked for me, but the weather has been so crappy here I haven't really had the ability to test it.

30 December 2015, 01:01 UTC

@Apio Have ridden several times since charging overnight, and it seems to have fixed my issue. I haven't been able to get a completely accurate mile count, but it's around 6 or 7 at least.

30 December 2015, 17:24 UTC

@thegreck That's great news. I have snuck a few rides in around the office but not enough to drain the battery yet so I need to test it further, but I'm encouraged.

16 January 2016, 17:19 UTC

@Apio I charged my OW overnight nd now it doesn't work. I can get it to power up with the charger plugged in but the second I unplug it it turns off. The app says it has 58volts and zero% charge. I am hoping to hear back from FM's support and hope I don't have to send it in. I live in Germany. That would be expensive. From what I have been reading, I would be very wary of charging the OW overnight event though the user manual suggests you do this now and again to "rebalance" the battery cells.

17 January 2016, 00:11 UTC

@joergknaf Man I'm sorry to hear that, hopefully you don't have to send it back. Mine did something like that too, I turned it off for a while and when I turned it back on it acted normal again. Ever since the overnight "rebalance" I have gotten normal range and battery life. I wonder if the different voltages in Europe would make a difference? I don't know, I'm not an electrical engineer.

On a different note; I'll bet there are some awesome places to ride in Germany, I've been to Güglingen and thought that'd be an awesome place for a Onewheel.

17 January 2016, 06:25 UTC

@joergknaf support will take care of you but expect to have to send it back. At this point we are all beta testers in a way. While your board is under warranty they should cover shipping. Hopefully with each board they get back they are improving their approach to making these boards.

17 January 2016, 13:16 UTC

@Apio The voltage issue crossed my mind. I put the board in the "cold" to hopefully drain the battery and will try it out in a few days. But you are right, riding in the forest, offload, etc. is cool. I did try it out on the beach on the Gulfocaost of Florida on compact sand. That was really cool because the sand gives way and it is a bit like being on water. The OW is excellent for practicing goofy foot! Take Care Joerg

17 January 2016, 13:18 UTC

@Franky That may be the case, but customs will want to see some $$$deniros$$$ and that is my problem. 10-20% on 1.5KUSD is a lot!

17 January 2016, 13:28 UTC

@Franky Hi Franky, I don't mind being a beta tester at this stage because I think it is a great product. I was on So. Beach in Miami. No big deal there. But in Tampa (Clearwater) I was Mr. Watson. They all asked if I built the thing! The OW has great potential and as long as we (the first movers) are recognised and heard, then PERFECT. But, hey I want to ride NOW and this is frustrating because I am stuck. I think if it has a "knack" for overcharging, even as charged per user instructions, then a fuse or something needs to be built in. My IPhone/Ipad does not overcharge. I am sure there is a simple solution. A fuse or monitor in the board itself may not be the answer but what bout in the CHARGER??? - FUTURE MOTION-PLS INVESTIGATE!!!)

29 January 2016, 06:55 UTC

This post is deleted!