New OneWheel APP Update: 2.1.33

27 March 2019, 01:04 UTC

I want to say this app update resulted in earlier pushback for me. I could be full of it and connecting the wrong dots for now... I opened a support ticket open with FM to confirm and sent them diags.

I'll report back if there is an issue you guys need to be aware of. If it's just my mind playing tricks on me, then I'll remain silent.

27 March 2019, 03:16 UTC

@JFB App needs to connect with board to register the miles. Then the App needs to register the miles with the FM server to maintain the day streak. If any of these fail then you lose your streak.

I used to check the Leaderboard after each ride day when I was chasing the top five to make sure all the connection worked. @HanahsDax is one of the few very determined individuals to maintain a daystreak. Kudos!

27 March 2019, 04:19 UTC

@HanahsDax yeah. I’ve read about having to balance cells just never with it stuck at 100%. Called up FM and they sent me an email saying to run the board to 0% battery using paint cans or chairs to allow the wheel to move freely. Been sitting here for about 30 minutes making sure it doesn’t vibrate off. Walked away for a few minutes and came back to see that the percentage is down to 84%! Yippee! On the right track. Gonna run it down to nuthin’ and let it charge overnight (as usual). I was beginning to think that the new update included cold fusion. Down to 77% now and monitoring the temps. Battery at 84.2f. Controller at 145.4f and motor at 163.4f. The speed was running at 29 mph and has slowly worked its way down to 26mph. I hope this isn’t killing my XR. Think FM will replace it if it burns something out since this is what they told me to do?

28 March 2019, 02:23 UTC

I still think there’s something screwy with the update in relation to the battery. I have no knowlede of any of this technical electronics stuff. But here’s my thinkin... they added a feature that notifies you when you’re charged to 90%... that hill feature or whatever... so they definitely were messing with the communication between the app and the battery or the bms or whatever it is... and I think they have caused something to go haywire. Tonight I went riding, battery was at 80% and I get the 10% warning. I pull up the app screen and it shows 80%. Turned it off, back on. Rode er on down to 40 before I called it a day. No more problems. And I think this malfunction can sometimes make your board think itself is dead, and even shut down like it’s dead, when it’s not. Boom. Any takers? I don’t know maybe I’m just a dumb hillbilly. But I know my trouble started the day I did that update.

28 March 2019, 04:47 UTC

@tomfoolery just an update. Running it all the way down and charging it over night fixed the battery issue. They had me send diagnostics once the board was drained and I did a check for error codes. Turned it on its side and powered it on. I got 9 blinks. Had to check it a couple times as it blinks almost as fast as a strobe light. Error 9 is “bad accelerometer”. After charging it over night I thought I’d check the code again and it’s still there. The board works fine now. FM said that the diagnostics show that I need to send my board in. ☹️ Instructions include removing any and all 3rd party materials prior to sending it in. That just sucks. I should’ve cut out the holes for the screws in my sidekicks and vinyl wrap.

28 March 2019, 11:53 UTC

@SirCarvesAlot not possible unless they changed the calculation for speed and you just think you're hitting pushback earlier because of that. Firmware on the board is what controls pushback.

@stinkyface @tomfoolery @BigJee when only the V1 and OW+ were out you could see the individual cell voltages in the FM app (16 cells). When the XR rolled out they left the app alone and it only has 15 cells, so FM got flooded with help tickets from people about receiving a new board with a dead cell.... which wasn't dead, it didn't exist.

The solution was to remove that feature from the app. Some third part apps for Android still exist that have this feature. The value in the this feature is you could see when you needed to do a drain and long charge cycle from having an imbalance in voltage between cells. If the board and app are out of sync or your board stays at 100% or a million other small things like that happen, it sounds like an old wives tale, but the drain and 24-48 hour charge does correct a lot of errors.

My OW+ had this constantly, I'd get almost 3 miles out of the board before the app came off 100%. The drain and long charge worked but only for so long. The other work around was to watch the Usage and Regen percentages on the main screen of the app. They reset each time the board is powered off but that was my way of knowing where my battery level really was... so from a full charge you can do 100% - usage + regen = remaining battery power.

That's always the easiest, fastest and simplest thing to try when you notice odd board / battery behavior.

28 March 2019, 21:06 UTC

@skyman88, est ce que tu peux expliquer ta méthode de calcul entre le régen, l'usage et le % batterie pour savoir ce qui nous reste comme autonomie, car je suis boas sure que la jauge batterie soit très précise .merci

29 March 2019, 00:02 UTC

@skyman88 said in New OneWheel APP Update: 2.1.33:

@SirCarvesAlot not possible unless they changed the calculation for speed and you just think you're hitting pushback earlier because of that. Firmware on the board is what controls pushback.

Agreed that those kinds of changes can only really happen with a firmware update, although some devices have been known to have their firmware updated without the owners input ;)

It was mostly my own perception playing tricks. I had a killer 10.5 mile ride today and learned to settle into the sweet spot right before the pushback. Just broke a century! 109 Miles :)

29 March 2019, 01:32 UTC

@dad-37 said in New OneWheel APP Update: 2.1.33:

est ce que tu peux expliquer ta méthode de calcul entre le régen, l'usage et le % batterie pour savoir ce qui nous reste comme autonomie, car je suis boas sure que la jauge batterie soit très précise .merci

J'utilise Google Traduction. Lorsque la batterie est complètement chargée, allumez la carte et l'application. Lorsque vous conduisez, vous constaterez un pourcentage d’utilisation de la batterie et un pourcentage de régénération (recharge due au freinage). L'utilisation est la quantité utilisée et Regen est le montant facturé. 100 (batterie pleine) - Utilisation + Regen = batterie restante

I’m using Google Translate. When the battery is fully charged, turn on board and app. When you ride you’ll see percent battery usage and percent regen (recharge from braking). Usage is amount used and Regen is amount charged back. 100 (full battery) - Usage + Regen = remaining battery

29 March 2019, 01:34 UTC

@SirCarvesAlot

Thanks a good distance to ride at once... a crazy crew in Dallas did 111 miles last Sunday. Too much for me.

Have you discovered trails yet?

29 March 2019, 08:49 UTC

@skyman88, merci pour ta réponse, je fais des impressions écrans de mes ride et quand j'applique ton calcul ce n'est pas toujours vrai...peut être que le logiciel n'est pas très juste.
Parfois il te reste normalement de quoi rouler par exemple 14% mais la planche levé le nez et demande du jus.

29 March 2019, 09:20 UTC

@dad-37

J'utiliserais donc le tableau jusqu'à ce qu'il s'éteigne. Allumez-le et roulez encore une minute pour vider complètement la batterie. Ensuite, chargez pendant 48 heures d'affilée. Cela aidera à rééquilibrer les cellules.

Ou demandez aux experts: https://www.facebook.com/groups/595238467335323/?ref=share

29 March 2019, 17:29 UTC

@skyman88 said in New OneWheel APP Update: 2.1.33:

@SirCarvesAlot

Thanks a good distance to ride at once... a crazy crew in Dallas did 111 miles last Sunday. Too much for me.

Have you discovered trails yet?

Let's just say I felt the burn ;) 111 miles in a straight line? hehehe. I can't imagine covering that much distance in a single day. Actually, is that even possible considering charge time and time to ride 12-18 miles at a time.

Dude, the world has become mountains to me now. I'm a snowboarder but haven't been able to deal with the logistical requirements this year. Pretty much every feature in the world around me is becoming something special.

I'm learning to see the urban space around me as a playground. Yes, I've found a ton of awesome terrain to ride and carve.

Ride on brotha.