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Error Code #15

Technical Support Forum
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  • S
    swissrider 23 August 2016, 17:39 UTC

    My OW keeps giving me a blinking error code when I turn it on. The manual says it is a "rider detect error". Tried the obvious things without success. Anybody has any suggestions on how to get rid of this error?

    hustle 1 Reply   Reply Quote 0
  • hustle
    hustle @swissrider 23 August 2016, 18:54 UTC

    @swissrider
    https://cdn.shopify.com/s/files/1/0696/2011/files/Onewheel_Owners_User_Manual_v1.0.pdf?14538860016948982063 pg 04-31
    15 = Rider detect error

    Make sure when you turn it on it is flat on the ground, you're not standing on it, and no pressure is given to the pressure plates.

    S 1 Reply   Reply Quote 0
  • Polle
    Polle 24 August 2016, 09:11 UTC

    ... And if that doesn't help, probably a sensor malfunction. Quickest way is to make a short video and send to support, they will probably send you a new sensor or ask you to send in your OW.

    1 Reply   Reply Quote 1
  • S
    swissrider @hustle 24 August 2016, 09:19 UTC

    @hustle Thanks. That's what I did. So I fear it is the sensor.

    hustle 1 Reply   Reply Quote 1
  • hustle
    hustle @swissrider 24 August 2016, 12:21 UTC

    @swissrider Good luck!!!

    1 Reply   Reply Quote 0
  • Aaron Broward FL
    Aaron Broward FL 25 August 2016, 11:11 UTC

    Sometimes I pick mine up and tap it to the ground them put it back and it is fine after that when it does this. Or turn it on and off.

    Also note. You can not turn the OW on while decending on an elevator because it messes with the sensors .... Duh :) didn't think of it The time :)

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