Sounds and vibration

3 June 2015, 01:27 UTC

My onewheel began making a sound as if the wheel was rubbing against something but I've checked all around the wheel there is plenty of space. It is also vabrating or shaking on the side that has the button and charging port. It does not give me an error code but I'm not sure if I should ride it

3 June 2015, 01:41 UTC

After gently shaking my onewheel I think a small rock or pebble may have gotten into it. Is this possible? Does romping the screws and checking void the warenty?

3 June 2015, 02:55 UTC

Happens from time to time. Usually something gets trapped in the space between the tire surface (not sidewall) and the board. I just stop and change direction and always seems to dislodge whatever debris were involved.

3 June 2015, 06:28 UTC

If you do, just be careful with the foot sensor wiring. The top four screws are easy enough to remove. You should also periodically check those screws. I've lost a screw and the feel and rattle of a loose foot pad sucks.

3 June 2015, 14:09 UTC

It is not anything between the wheel and the board. It is not in the sealed assembly. It is something rattling around in the assembly on the charging port side. I believe it is a small stone but I am concerned about riding with it inside my board. However I don't want to send it in and wait on it. I just got it a few weeks ago and just got comfortable riding it. I don't think it is broken but i think if i ride it with this rattling something may break. FM please respond

3 June 2015, 16:10 UTC

I have had the same problem you need to call Future Motion and ship it back for repair. The noise you hear is a capacitor that has fallen off of the system board. The rubbing sound is actually and electrical sound

3 June 2015, 16:54 UTC

Thanks all, will send in. how long did it take to repair? I just got really comfortable on mine :/ I recorded video and audio of the sound to post but it sounds like I'm just going to have to send it in anyway. Ill post the footage for future reference though. In case anyone has the same issue.

19 June 2015, 09:57 UTC

I have noticed a grumbling noise at times coming from the motor, or gears. It started doing this almost 3 days after I started riding it. I've noticed it does it more when I'm riding at slower speeds, and it's hot outside. It usually goes away if I start riding faster again. I also have the same rattle. If it was a capacitor that has fallen off the board, wouldn't I have some kind of issue with the board?

19 June 2015, 12:38 UTC

that sounds exactly like what I had, I'm not sure what the actual issue was but FM had me send it it, I should be getting it back next week.

19 June 2015, 13:14 UTC

@SkateFirst.SamT
I'd like to know what they find

19 June 2015, 17:05 UTC

Don't worry, I am planning on posting as soon as they let me know and send my board back.

19 July 2015, 20:39 UTC

Any follow up or resolution to this? Mine has begun making the same rattling sound coming from the front (controller/charger) end and rumbling at low speeds.......

19 July 2015, 21:44 UTC

@rev-cresci that's exactly the same as mine. But it has not made any difference in the way that it rides or performs

20 July 2015, 12:12 UTC

they sent my board back, took three weeks from drop off to pick up and the board runs smoother and soundlessly now!

20 July 2015, 12:18 UTC

@SkateFirst.SamT I will be sending mine back in the next two weeks. I hope to have the same results.

20 July 2015, 16:41 UTC

@SkateFirst-SamT did they ever confirm if it was the capacitor or what it was?

20 July 2015, 18:00 UTC

Not exactly no. I told them I heard about someone else having similar issues and that I believed it was my capacitor, they had me send in pictures and video and confirmed my board needed repair but did not specify what for. I sent it in. They fixed it. They emailed me letting me know my board was on its way back to me in "cherry shape" and I received it a few days later running like new.

so they never confirmed what the issue was but they did confirm it needed repair and it was overall a good experience. Quick turnaround time and at no cost to the customer (me)

27 July 2015, 23:58 UTC

Be careful continuing to ride if it is making a rattle in the controller end, mine just locked the wheel and threw me off the front before sliding on its side scratching itself all to hell. I can now hear something rolling around inside the case instead of a rattle. My onewheel is now flashing a code 3 overcharged error for the past 14 hours with a 80% charged battery and no way to turn it off. Battery is slowly draining away in the app as I am writing this and waiting for someone at onewheel to call me back....

28 July 2015, 01:24 UTC

@rev.cresci Worst news I've ever heard! Number 5 is alive!!! Don't disassemble number 5!

27 August 2015, 13:18 UTC

My board started to have the same issue last week (on and off electric noise 'bzzee bzee' and vibrations).
The board is still nice to ride but I am now scared after Rev.cresci's testimonial
I just emailed the support to ask where i should return (I am in France).

10 September 2015, 21:56 UTC

My board is making a funny buzzing and clicks. It does not sound like there is something loose in the wheel... How do I get help?

11 September 2015, 03:49 UTC

Email or call.. Mine has been there 4 days now without a peep..😢

11 September 2015, 04:26 UTC

Mine is there 12 days and counting. No word yet on what is wrong. Starting to get withdrawals.

11 September 2015, 16:07 UTC

It would be nice if they'd at least give an ETA, or at least they received it...

26 September 2015, 20:54 UTC

I have not had my board for 2 weeks yet and I got this same rattle last night. I was 2 miles away from home when the issue started and decided to ride it home.. the board shut down twice on that ride! Luckily no injuries.

How long did the repair take for you guys? Do you have to pay shipping costs? I feel like I shouldn't have to pay sh*t considering I have not even had the board for 14 days yet!

It sucks that I had to wait 8 weeks to get the board and now I have to wait a few more weeks as it is repaired. Right when I was really getting to love the thing too -_-

26 September 2015, 21:01 UTC

This looks like it could be a future potential recall if it's wide spread enough. I wouldn't like to spend the shipping fee either considering the board is that new.

28 September 2015, 23:31 UTC

Shipped out my onewheel for service today using FM's prepaid shipping label. The second wait begins! :sob: At least the whole service is free!
Will report back with length of service time :thumbsup:

16 October 2015, 05:08 UTC

So my board has been serviced and is en route UPS ground. If the tracking is accurate (usually is) the total service time will have taken 20 days. 10 days with UPS and 10 days getting fixed with FM. Service was completely free with the warranty which is really good of FM. I am SO excited to get back out there!!!

23 October 2015, 19:08 UTC

Have had my board in for 5 weeks & counting. Can't wait anymore! :sweat:
Same rattle as what others have experienced. One motor phase wire was detached. Seemed to be an early manufacturing mistake with misplaced wire connector in the housing. Easy to fix, but needs calibration afterwards.

26 October 2015, 18:52 UTC

Oh no! Mine is doing the same thing. Originally was smooth as butter but now it makes a kind of gurgling / sputtering sound when you ride it. Even just standing still on it, it's making all these weird noises as it balances me, and it's kind of jerky just standing still. Not looking forward to a month without a OneWheel :(

https://www.youtube.com/watch?v=XnC_Y-Ftt9c&feature=youtu.be

26 October 2015, 21:43 UTC

@TechMSS It shouldn't take a month to get it back if you are in the states. Usually it only takes a week.

27 October 2015, 01:41 UTC

@TechMSS yep had the same noises/vibrations seems to be design flaw, had to send it in. You can pay for expedited shipping, but it'll still take a few weeks..

22 November 2015, 11:04 UTC

Mine sometimes does this and sometimes doesn't. Has OW made any public comment about it?

11 September 2017, 21:05 UTC

Just swapped my tire and it is making a sound and jerky vibration. It feels like the sensor pad is loose but it's tightly screwed onto the board. I will post a video so others can compare, I'm hoping someone has some experience with this so that I don't have to ship it in. It's my only form of transportation at the moment...