App not recording Absolute Top Speed

28 December 2018, 03:57 UTC

Hello,
I am on Gemini App version 2.1.20. Using iphone 6+ iOS ver 12.1.2. The app connects fine to the my OW+. When riding around it gives me my top speed for the current ride. However, the Absolute Top Speed is showing "0.0 MPH". I'm not really sure why the app is not recording my absolute top speed. Anyone have any suggestions. I'm hesitant to reinstall the app since I don't want to loose my odometer total also.
thanks.

28 December 2018, 09:49 UTC

@mr-vince, I have the same issue. I have only had my board a few days, and my absolute top speed is also displayed as 0.0

28 December 2018, 14:11 UTC

@nellyMcB, I've had my board a couple of weeks. I used to be on the previous firmware. I upgraded to Gemini. It used to read 13 mph but I reset it after the Gemini update since it was a false top speed (I was spinning the tires in the air to hear the motor when I first got it). Ever since that reset I have had 0 mph. I wonder if FM broke something with the Gemini update.

14 January 2019, 21:10 UTC

Bump. Been two weeks and no response to my open ticket with FM. Should I just re-install the app? Would my username and rides be recovered?

21 January 2019, 18:05 UTC

Also seeing this with Gemini firmware and a OW+XR.

21 January 2019, 19:33 UTC

Same issue here. Have my wheel since yesterday. Top speed stayed 0. Resetted it, than it gave 25. Stayed there. Resetted again. Stays at 0 again. Resetted a few times again, without result.

21 January 2019, 21:23 UTC

OK, well it's nice to see that it's not an ID10t error on my part since others are seeing it too. @Future-Motion and @Onewheel-Support, is this going to be addressed?

23 January 2019, 16:15 UTC

@mr-vince

Have you logged into the Rides section of the app?

Way back in the day on the OW+ you needed to be in that in order for the board to start tracking absolute top speed.

23 January 2019, 17:14 UTC

@skyman88 I believe I have. I have been recording rides and have even shared a couple of them.

24 January 2019, 14:05 UTC

Maybe it has something to do with the Wheel and the app constanly losing connection?

24 January 2019, 15:17 UTC

@JH said in App not recording Absolute Top Speed:

Maybe it has something to do with the Wheel and the app constanly losing connection?

Maybe but the main tab of the app shows the top speed for the ride, it just never gets set on the board settings. It worked before Gemini update.

28 January 2019, 05:48 UTC

Somewhere around 25 miles it started tracking properly? I did reset a couple times, even though it was at zero. Now my absolute top speed is displayed in app. I did move phone to jacket instead of jeans and it stays connected. Not sure if this has something to do with it.